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This is a great example of rationalization regardless of the facts.
When Equis, or any other company, sells a product, the price of
support, warranty and returns are built into the price.
When party A buys the product, party A is buying the the support.
When party A upgrades, but then sells the old copy of the product to
party B, Equis now has two users to support instead of one. That
doubles the cost of support, which wasn't built into the product.
If you want Equis to allow users to sell their old copies at garage
sales, thus reducing Equis's revenue stream from new product sales
and then absorb the cost of adding people to support that didn't pay
Equis a dime for the product, Equis is going to have to add those
costs into the price of the product.
Now let's vote on how many of us would like to pay double the price
for our copies of MS so a few people trying to find a way to chisel
Equis out of few bucks can freeload off the rest of us.
When you sell a car, the warranty transfers because only one person
winds up with the car, so the car company is not losing money on
support by having to absorb warranty for two cars when the first
person sells the car to someone else. After all they only charged
enough for warranty on one car. Good thing we can't clone cars, or
the few cheap skates that want to get over on somebody would put the
automobile companies out of business.
Equis has tried a number of methods of handling this problem,
including transfering licenses, but it becomes a nightmare trying to
keep up with who owns the product now, does the original owner still
call in for support, do they still have the product on their hard
drive lighting up their lives everyday with TA, and how much should
they charge for a transfer. It just might be every system they've
tried has pissed off somebody, and cost them more money than they can
reasonably afford to spend trying to please every whinner they come
across.
Try economics 101, maybe they can explain it to you. At least you can
argue with the instructor about why everythnig in the world should be
free for those who can't afford to pay for it--or who won't pay for
it because they get think they think they've got a cleaver argument
to get over on the company. That way you won't fill our mail boxes
with this constant whinning.
Equis has some of the best technical support, not only in this
industry, but in the software business as a whole. Try calling
Microsoft or Quicken, or anybody else for that matter. If you aren't
put on hold for 1 or 2 hours, you'll get a clone who can't do more
than read the help desk screen and couldn't answer your question with
a gun pointed at their head. Quicken wants a buck a minute to answer
anything.
MS is a very, very complex program. About 90% of the users don't
bother reading the manual. They post ridiculous questions on here, or
they call Equis because calling is easier than reading. It may be
easier to call, but it runs the cost of support up, which all of us
have to pay for.
I vote to keep the price of MS lower, avoid giving you support, and
setting up a separate board for wailing and whinning.
You can always read the manual. That's free! And it's a better use of
time as opposed to using your time to post these worthless messages.
--- In Metastockusers@xxxxxxxxxxxxxxx, "jjef1951" <jjef1951@xxxx>
wrote:
> And why not?! Why should anything be needed, except some paperwork
> signed by you and me indicating we have both agreed to transfer the
> official registration of that particular product from you to me?
>
> Equis has made money from 1) the original "legitimate" sale of the
> (presumably) shrink-wrapped product shipped by them; and 2),
> the "legitimate" upgrade to a newer version. Why should they not
> continue to support the older version (assuming it is not at the
end
> of its life cycle), just because it has changed hands?
>
>
> --- In Metastockusers@xxxxxxxxxxxxxxx, "zvior" <zvior@xxxx> wrote:
> > One possible scenario:
> > I have MetaStock 8.0. I purchase from Equis an upgrade to ver.
9.0
> > for approximately 1/3 of a new version's price. Then I sell you
the
> > previous (MS 8.0) copy.
> > Are you expect for Equis to honour this deal?
> >
> >
> > --- In Metastockusers@xxxxxxxxxxxxxxx, "jjef1951" <jjef1951@xxxx>
> > wrote:
> > > Nice thought, but I already did that (over a year ago!), and
was
> > > stonewalled.
> > >
> > >
> > > --- In Metastockusers@xxxxxxxxxxxxxxx, "joetrade69"
> > <joetrade69@xxxx>
> > > wrote:
> > > > 7.03 was the last version that was tranferrable.
> > > > Equis did change their policy a couple of months ago to allow
> > > support
> > > > to non-registered users for a per-incident fee, or they can
get
> > > > registered...Sorry I don't know all of the details, but I was
> > > talking
> > > > with someone in another country who got it from eBay and is
now
> > > > allowed support. I would call Equis' Sales dept. to get the
> > > details,
> > > > if you are in this situation.
> > > >
> > > >
> > > >
> > > > --- In Metastockusers@xxxxxxxxxxxxxxx, "Jay T"
> > <JaysTownsend@xxxx>
> > > > wrote:
> > > > > You have a legal but non-supported copy of MetaStock.
Don't
> > > blame
> > > > Equis, blame the guy who sold it to you. He/She's the one
who
> > > should
> > > > have informed you that he was licensed to receive support and
> > that
> > > > the license is not transferable. MetaStock version's are
sold
> on
> > > > eBay all the time and none of the sellers mention this
point.
> > The
> > > > terms of eBay service are 'buyer beware.' Throw your venom
at
> > the
> > > > seller and try to get a refund because he/she didn't provide
> you
> > > with
> > > > adequate information.
> > > > >
> > > > > Jay
> > > > >
> > > > > <<Equis can think what they want. I made a good-faith
> purchase
> > of
> > > > the
> > > > > vendor's original materials from a third party whose
> > registration
> > > > was
> > > > > on record with the vendor; no bootlegging, no pirated
copies,
> > > > nothing
> > > > > the slightest bit underhanded. Now, Equis can say anything
> > they
> > > > > damned well please, and call it anything they like. In my
> > book,
> > > > and
> > > > > to my conscience, it's legitimate.
> > > > >
> > > > > I do agree with you on this: let this be a warning to
anyone
> > who
> > > > is
> > > > > considering buying a second-hand copy of MetaStock. On
> second
> > > > > thought, it should be a warning to anyone even considering
> > doing
> > > > > business with Equis. Don't just walk away --- RUN!!>>
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