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well, well, well... the official position of OMEGA seems to be there
should be no loss of data during the loading of a workspace... recent
correspondence included below... apologies for expreme verbiage, but
with all our discussion & seeming concensus that a cache or TPORT card,
etc. is the only solution, i thought all would be interested in the
OMEGA position.
preston morrow (note OMEGA can't even get my name correct!)
Al:
here's the answers to this set of your questions:
1440 symbols collected;
from 3 to 7 charts per workspace;
from 10 to 13 workspaces when attempted to load an additional workspace;
from 3 to 12 indicators &/or systems on 75% of charts
i have done 2 clean installs per your instructions previously;... not
again except as last resort; alternative is likely a different program
installation
i have installed TS 3 times this year, including the 1st time on my new
box: 300 P-II, 6 gig HD (30% usage), NT 4.0 SP3, BMI SAT feed,
colorgrafics evolution4 video card with 2 monitors, ...
using TS 4.00.12 2/25/98:4:21, block 6860.
looking forward to hearing from you
preston morrow
TechSupp wrote:
> prestonm@xxxxxxxxxxx
>
> Dear Mr. Preston,
>
> Thank you for your patience in this matter. In order to troubleshoot
> this further we will need to know how many symbols you collect,
> workspaces you have open, how many charts per workspace, how many
> symbols per charts and indicators or systems applied.
>
> You may wish to try a clean installation our program. Listed below are
> the steps for such a task and files to save.
>
> Note: The following steps will insure that you are performing a clean
> install. If you have any important data from our program that you wish
> to save, be sure to back up the Omega directory and it's subdirectories
> first before deleting them.
>
> Files you will want to save:
>
> C:\OMEGA\TS\
> pmaster.mst
> pmaster.cnt
> p*.pag
>
> REAL-TIME (Pick the files that match your datafeed)
> Bonneville
> C:\OMEGA\SERVER\BTC
> 40BONN.DAT
> BONN.LST
>
> Signal
> C:\OMEGA\SERVER\SIG
> 40BONN.DAT
> BONN.LST
>
> S&P Comstock
> C:\OMEGA\SERVER\CSTK
> 40BONN.DAT
> BONN.LST
>
> At this point you may delete the Omega directory and all it's
> sub-directories and the following ini's files from the Windows
> directory:
>
> Wall Street
> omega.ini
> or_dman.ini
> wanalyst.ini
>
> SuperCharts
> omega.ini
> or_dman.ini
> scharts.ini
>
> TradeStation
> omega.ini
> or_dman.ini
> or_serve.ini
> or_news.ini
> or_edit.ini
> or_sg.ini
> tstation.ini
>
> Run Scandisk on all drives on your computer and have it fix the errors.
>
> Empty your temp directory of all files (example: "c:\windows\temp").
>
> Search for *.tmp files in the Omega directory and it's sub-directories
> and remove them.
>
> Make sure that you have at least 50MB free hard drive space on the drive
> containing Windows as well as the drive you wish to install our product.
>
> After a full shutdown (turn your PC off) and reboot, close all programs
> that are running (including those that may be running in the background)
> before you start the program setup.
>
> Now you may run the installation program.
>
> If you continue to have difficulties, please feel free to contact us at
> Customer Support; our phone number is (305) 551-9964
>
> Thank you for Choosing Omega Research, Inc.
>
> Al B.
> Omega Research Customer Support
> If Replying, Please Include Your Original Request.
>
> -----Original Message-----
> From: preston morrow [mailto:prestonm@xxxxxxxxxxx]
> Sent: Saturday, August 22, 1998 1:36 AM
> To: TechSupp
> Subject: Re: FW: 0821AB/ data reception during LOAD WORKSPACE
>
> autoexec.bat is not a valid NT program;
> i regularly delete tmp files, scandisk (norton) & defrag;
> this was a problem with 3.5 on W3.11 & with all versions of 4.0, using
> 3.11 & w-95 & now NT;
> i have approx 4 gigs free disk space, including over 1-gig on c:\ on
> which reside windows & Omega;
> at least weekly, i do this routine & shutdown completely & reboot
> sorry, AL, it's deeper than this!
> thanx,
> preston morrow
>
> TechSupp wrote:
>
> prestonm@xxxxxxxxxxx
>
> Dear Mr. Preston,
>
> Thank you for using our program. Information on TradeStation 5 is
> available on our web site at www.omegaresearch.com under the subject of press releases.
>
> We are unable to duplicate your problem here; we are running Pentium
> 166 and above with 64 MB ram, and 1.4 GB hard drives or larger. There
> may be some system settings that may need adjustment, here are several
> steps
> that may help you resolve your problem.
>
> Confirm in your "AUTOEXEC.BAT" file that there is a line that states
> the location of your windows temp directory (example: set
> temp=c:\windows\temp). Also ensure that the temp directory that it
> points to is located there and exists.
>
> Ensure that the lines FILES? and BUFFERS ,0 are in your "CONFIG.SYS"
> file.
>
> Empty your temp directory of all files (example: "c:\windows\temp").
>
> Search for *.tmp files in the Omega directory and it's sub-directories
> and remove them.
>
> Make sure that you have at least 50MB free hard drive space on the
> drive containing Windows as well as the drive you have our program on.
>
> Perform a "SCANDISK" on all of the hard disks in your computer, and let
> it check for disk errors.
>
> Perform a "DEFRAG" (disk defragment) on all hard disks/partitions in
> you computer.
>
> After performing the above maintenance routine, please do a full
> shutdown (turn your PC off) and reboot.
>
> If you continue to have difficulties, please feel free to contact us at
> Customer Support; our phone number is (305) 551-9964.
>
> Thank you for Choosing Omega Research, Inc.
>
> Al B.
> Omega Research Customer Support
> If Replying, Please Include Your Original Request.
>
> -----Original Message-----
> From: preston morrow [mailto:prestonm@xxxxxxxxxxx]
> Sent: Friday, August 21, 1998 1:32 PM
> To: omega list; techsupp@xxxxxxxxxxxxxxxxx
> Subject: data reception during LOAD WORKSPACE
>
> My TS 4.0-21 ceases to receive data during the period it takes to load a work space... not a problem if only a few seconds, but a huge problem if there are numerous workspaces already open & the one being loaded has several indicators... possible 5 or 6 minutes i truly hope TS 5.0 corrects this glitch i understand there is add-0n software which will cache the data during LOAD, but isn't TS the state of the art charting program?
>
> preston morrow
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