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It seems the rules keep changing at Tradestation brokerage. The website says
one thing and your account form says another. Keep your eye on them.
Even to talk to somebody is a chore. Min. of 3 or 4 transfers before you get
to the right department then you hope to get a person that knows what
they're doing. Good thing the software works good.
Customer Service is not their forte.
Fred Collis (new to the list)
----- Original Message -----
From: "Barry Silberman" <barry@xxxxxxxxxxxxxxxxxxxxx>
To: <omega-list@xxxxxxxxxx>
Sent: Thursday, October 04, 2001 3:13 PM
Subject: error in TradeStation Securities fee structure
>
> I started trading the QQQ intraday with TradeStation securities. I was
> told by them it was better to route the trades via Dot1, which would
cost
> .005
> per share in addition to the regular commissions.
>
> Yesterday I was charged .01 per share rather than the .005 per share. I
> called their customer service and was told there was an error in their
> programming and I would be credited for the excess charge, and to keep
> track of the overcharges.
>
> The problem was not resolved on a trade this morning, where I again was
> charged .01 per share versus .005.
>
> Therefore, I suggest that those trading with TradeStation Securities
> review their brokerage charges.
>
> Barry
>
>
>
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