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Off-Topic: Application error



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Could someone send me in the right direction in resolving this memory
 error?

I've tried and receieved two responses from two newsgroups:

Possibly a bad stick of RAM or from Microsofts own website to download SP2 -
both have not resolved the problem.

This message appears after trying to run Word on Windows 2000 OS.
  
The error message:
  
  The instruction at "0x30767085" referenced memory at"0x2ffa9930". The
  memory could not be read. 
  
  
  Dave