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On Mon, 27 Dec 1999, Bob Heisler wrote:
> Admittedly, Omega has introduced some software that was not ready for prime
> time. However, before you start whining on this list, perhaps you could
> spend some time on their Website in the Knowledge base to find the answers
> you seek.
I've found dozens and dozens of problems with TS2k - if I were to count
them in detail, it would probably be at least 100. I've looked at the KB
many times, and almost NONE of these problems are mentioned.
Conclusion: statistically, the KB is almost worthless as a place to go
for information about TS2k problems.
Now - are you suggesting that I waste a lot of time doing something that,
statistically, is a 'poor bet'? (I hope you don't trade that way :-).
Since users are beta testers, and many problems are reported on this
list, it could be that OR puts items in the KB *after* they are mentioned
here(assuming there is a fix, which is often NOT the case).
I have found this list to be more useful, statistically, than the OR KB,
and about as good as the call-in OR support. (Example: I had to call in or
email *13* times to get a working password for the SP3 update). There have
been several occasions when I got a response back from the list while I
was *still* waiting for someone to answer the phone at OR. As in trading,
I prefer to use things that give me better odds. so I will continue to
post problems to the list.
And - again - many thanks to the list folks for your help.
> It is so easy to just piss and moan. Try doing a little work on your own
> first.
Regarding 'whining' - are you suggesting that users *accept* the
abominably poor software without complaint? If so, I know where you can
get a good used car - Bill C, the salesman, says it's the greatest car you
can get anywhere and it will run forever with no problems :-).
Many of us do lots and lots of work to get around the many problems with
TS2k. If TS2k were 'good', we would not have to do that much. I don't have
any other pgms that crash so often, are filled with so many 'glitches', or
require so many work-arounds.
I realize you are in the 'no-piss' camp, but I disagree with the premise
that one should accept poor quality without voicing an opinion or trying
to bring public opinion to bear on getting a fix. I believe it is useful
to do so, and is likely to spur OR to fix problems they would otherwise
not do (the $$ would go to marketing instead of product development).
I really do appreciate your participation and responses to various list
issues in the past. Perhaps we can agree to disagree about whining...
Larry
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