|
PureBytes Links
Trading Reference Links
|
I've compiled a list of users who have complained about this problem.
Hopefully I have included everyone, if not they should make it a point to
reply to Equis' survey to assist in fixing this problem.
The individual's who have mentioned problems with their Metastock software
6.52 are:
wcmgt@xxxxxxx, arsk0jn@xxxxxxx, babakid@xxxxxxxxxxx, wlake@xxxxxxxxx,
bruceka@xxxxxxxx, tstrickland@xxxxxxxxxxxxx, ms-irb@xxxxxxxxx,
linoaalessi@xxxxxxxxxxxxxx, baudecb@xxxxxxxxxxxxx, stubner@xxxxxxxxxxxxx,
chipa@xxxxxxxxxxxxxxx, wander@xxxxxxxx, anthmaas@xxxxxxxxx,
jehardt@xxxxxxxxxxxxxxx
That is 14 (and I believe there are more). If you could reply with a list
of those 9 that have replied, maybe we could get the remaining to respond
to your survey. P.S. I do not believe that my list is complete.
At 12:05 PM 12/08/1999 -0700, you wrote:
>I thought following was a response? It was then followed by a request for
>information on a specific form I included in the follow-up email. I am
>compiling the information submitted by 9 people from this list. By the way
>Joe, you were one of them.
>
>++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
>++++++++++++++++
>
>We apologize for any problems that you may be having. The vast majority of
>our users are not having problems with printing. We do recognize, however,
>that a group of users are reporting problems.
>
>Printing problems within Windows applications are difficult to diagnose and
>fix. An application may have no problems for 99% of printers while 1% may
>experience some difficulty. Many times printer or video drivers are at
>fault. Sometimes they are not. Occasionally, an application may experience
>difficulties because of slight differences between drivers and printers from
>different manufacturers.
>
>We are currently gathering information on this current problem to try and
>identify the specific cause. It can be a daunting task for reasons
>mentioned above. Once we are able to identify the problem, we will
>implement a fix.
>
>Once again, we apologize for the problem. We want you to be happy with our
>product.
>
>
>Bill
>Equis Support
>http://www.equis.com/
>http://www.equis.com/customer/support/
>
>-----Original Message-----
>From: Arsk0jn@xxxxxxx [mailto:Arsk0jn@xxxxxxx]
>Sent: Tuesday, December 07, 1999 9:37 AM
>To: support@xxxxxxxxx
>Cc: metastock@xxxxxxxxxxxxx; Arsk0jn@xxxxxxx
>Subject: Printing Charts with version 6.52 - ATTN: Bill
>
>
>Bill,
>It's been over a week since I wrote you the reply below and would appreciate
>
>a response to my questions and where Equis is on fixing this problem.
>Thanks,
>Joe Nemecek
>
>PREVIOUS CORRESPONDENCE (11/29/99):
>Thanks, Bill, for your reply but I think you are missing the point most of
>us
>are making. It is:
>1. There was no problem printing graphs with Metastock 6.5.
>2. There now is a problem printing graphs with Metastock 6.52.
>3. I think you will agree that Metastock should provide a version of 6.5
>that
>corrects the Y2K problem without causing problems in other areas.
>
>Bill, that's all we're asking for: A version of Metastock that corrects the
>Y2K problem and not negatively affect anything else. We shouldn't have to
>buy
>ver. 7.0 to get this.
>Don't you agree?
>Sincerely,
>Joe Nemecek
>
>
|