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Ok Colin, I see now what you are saying. I have not had the experience you
outline. Most of the time when I do not get a data feed, the problem is not
with TRAD. However, if their software has problems, then the connectivity
would be fine. It would not surprise me that they have software issues since
they are new to this business and growing.
Sincerely,
Wes Williams
> -----Original Message-----
> From: cwest@xxxxxxxxxxxx [mailto:cwest@xxxxxxxxxxxx]
> Sent: Wednesday, January 16, 2002 2:56 PM
> To: softexcl@xxxxxxx; omega-list@xxxxxxxxxx
> Subject: RE: TS vs. Internet Connectivity
>
>
> Wes,
>
> My computing environment is virtually that of an ISP, but I don't care for
> any customers. I've been down this "tracing the problem" road a number of
> times. Using a (CISCO) network management tool from Yipes, my circuit
> provider, I can detect with reasonable accuracy where the outage
> occurs. And
> it's at an application level at TRAD. Ping and tracert will show
> that all's
> well at a tcp level if you will. You can't make much of case for support
> from TRAD based on ping and tracert.
>
> Colin
>
> -----Original Message-----
> From: Wes Williams [mailto:softexcl@xxxxxxx]
> Sent: Wednesday, January 16, 2002 2:31 PM
> To: cwest@xxxxxxxxxxxx; omega-list@xxxxxxxxxx
> Subject: RE: TS vs. Internet Connectivity
>
> Colin,
>
> You and I both agree but the problem identification still remains. It is
> ignorant to blame the order entry problem on TRAD when the problem is with
> one's own connection.
>
> When a data feed/ order entry problem occurs with TS6, then:
>
> A) look at the ping results. If it isn't pinging, it isn't TRAD's problem.
> B) if it is pinging, open a browser. If you cannot, it isn't
> TRAD's problem,
> it's your ISP.
> C) if it is pinging and you can open a browser, do a TRACERT to trace the
> route of the connection. If that times out somewhere along the
> way BEFORE it
> gets to TRAD's routers and servers, it isn't TRAD's problem.
> D) if the TRACERT fails IN TRAD's servers/ routers, it *IS*
> TRAD's problem.
>
> So, just because an order fails or a data feed stops because of
> "connection"
> problems, we cannot quickly blame TRAD because there are several failure
> points along the way. Of course, when the problem (D) IS with
> TRAD, then we
> should blame TRAD, broadcast it, contract TRAD, and broadcast it if you
> must.
>
> Sincerely,
> Wes Williams
>
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