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I apologize to Guy for not catching the misspelling of his name. I
assure you it was not intentional.
Bill Forman
> -----Original Message-----
> From: Metastock List [SMTP:MetastockList@xxxxxxxxx]
> Sent: Thursday, July 17, 1997 10:01 AM
> To: 'MetaStock-List'
> Subject: Program patches on the web
>
> To Guy and all the rest of you.
>
> Equis does listen. We always have. But, some of you feel we do not.
> Unfortunately, the posting from Equis Support the other day was a bad
> choice of words and contributed to this misunderstanding. But, it was
> based upon information the support representative thought was correct.
> I, as the manager of this department apologize for this and take full
> responsibility. What should have been said was that we weren't
> posting
> patches because we hadn't determined yet the best way to do it for our
> 32 bit program. With that said, let me pass on some information.
>
> Sometime today, a patch to MetaStock for Windows 95 & NT will be
> posted
> at www.equis.com. Go to the files area. This was not in response to
> Guy's rather loud posting yesterday, but in response to the requests
> we
> have had from you and others to do this. The release of these patches
> is a coincidence to Gut's posting. As it happens, they were being
> built
> yesterday. For a few weeks, we had been looking at multiple ways to
> accomplish posting the patch. We decided on what we feel is the best,
> most fail safe method. Because of our research, the patch is only
> slightly more than 1/2 mega byte which should make for a fairly quick
> collection. We wish we could solve all our issues as quickly as we
> were
> able to solve this one.
>
> I don't want to "beat a dead horse" but I do want to get this point
> across one more time.
>
> "I posted some comments yesterday and hope that all of you took the
> time
> to read them. I am not interested in a long "battle" with any of you.
> I am not here to debate "company policy". I, as the support manager,
> am only interested in providing you with the best support possible.
> All
> of our support representatives feel the same way. The support
> department does not make the business decisions nor does it make the
> programming decisions. We are here to help solve program issues you
> may
> be having. We are charged with supporting the programs that are
> available, not with determining what the next version of our software
> will look like nor what it will include. Each and every suggestion we
> receive, no matter how it is stated, is forwarded to the proper
> people.
> That is all a support representative can do."
>
> Please keep sending your suggestions to us. We listen and are
> concerned
> when something doesn't work the way you think it should or is not in
> our
> program that you feel should be. As I have said, everything is passed
> along to the proper people. By the way, there are multiple ways to
> get
> these suggestions to us. Mail, facsimile, suggestions@xxxxxxxxx,
> support@xxxxxxxxx and of course this list.
>
> Bill Forman
> Customer Support Manager
> Equis International
> a Reuters company
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