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I too was withoout PCQuote data this morning.
I was down at the opening...tried calling PCQuotes - got a busy
signal...kept hitting redial...
Opening +5 minutes...I emailed my sales rep...
Opening +7minutes...I received an email that it was a GTE problem...
Opening +10 mintes...I was getting data...been up ever since.
Find a way or make one. Is it important to bitch or to get data?????
Just a thought.......................
----- Original Message -----
From: "Allon Shadmi" <tradingsolutions@xxxxxxxx>
To: <omega-list@xxxxxxxxxx>
Sent: Monday, June 12, 2000 1:42 PM
Subject: PC Quote service is lacking
> Below is a message I emailed PC Quote earlier today due to my inability
> to receive data nor help nor explanation of their problems:
>
> I have been trying to call your tech. support since 9:00 EDT until now
> 11:15 EDT. No one is picking up the telephone. In order to try to
> speak with a superviser, I have to go through sales, but there is only
> one person, Heather, and her voice mail is how far I get...
>
> Is this the best you can do. If so, I need to find out as early as
> possible and switch right back to esignal, pay a little more, but get
> both continuous real-time data (which you, as of now, do not provide)
> and tech assistance, in case I have a problemn.
>
> I understand that can be tech problems with data, but there is no excuse
> to not pick up the phone for two hours and let customers (like myself)
> get stranded with no data and with no help.
>
> Well, I just spoke with a sales rep. who told me that Ameritech system
> is down and until they are back on, you will not be able to provide data
> to any of your customers.
>
> But, you can do the following if you care about your customers:
> 1) as customers call (your telephones are working), a recorded message
> will give them a status of your data problems, and
> 2) your internet site is working, and you can dedicate a place there to
> inform customers of the stats of any data problems.
>
> As far as I am concerned, it will not take much for me to switch back to
> esignal. I cannot speculate about the tolerence level of the rest of
> your customers.
>
> Please reply to this message.
>
> Allon Shadmi
>
>
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