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> From: charles meyer <chmeyer@xxxxxxxx>
> To: TSBMI@xxxxxxx
> Subject: BMI CUSTOMER SUPPORT: AN OXYMORON?
> Date: Monday, March 01, 1999 10:28 AM
>
> BMI:
>
> Thanks for nothing! I have been a pre-paid customer for over
> five (5) years now but have not had a data feed since last
> Thursday. Because your recording said the problem was due
> to 'solar activity' I did not do any early troubleshooting in an
> effort to solve the problem in a timely manner. Since I am
> unable to realign my satellite dish you recommended Key
> Point Service as a source for technical service. As you are
> aware, they require prepayment in the form of a credit card
> number or a check. Yet, when I asked you to vouch for me
> as being a good customer, and good for the money, you
> would not even fax them a work order. (I also related that
> Schwab had potential fraud problems with their credit cards
> so my Visa card was inactive, and that I live in a small rural
> community in Texas.) I will remember your blatent disregard
> for my interests as a customer when my subscription next
> comes up for renewal. For example, I am reading on my dis-
> cussion forums that some traders are happy with DTN; and at
> reduced rates. Again, thanks for nothing. I know this won't do
> any good but it will make me feel better.
>
> Infuriatingly Yours,
> Charles Meyer
>
> CC: Omega and Real Traders Discussion Groups
>
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