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Re: More E-Trading Hassles



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I said it more than once -- scrap LFG and LeoWeb

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> From: Keith Paulson <kpaulson@xxxxxxxxxx>
> To: Phil Lane <logical@xxxxxxxxxxxxx>; omega-list@xxxxxxxxxx
> Subject: Re: More E-Trading Hassles
> Date: 18 August 1998 16:28
> 
> At 07:25 AM 8/18/98 -0700, Phil Lane wrote:
> >Went to buy an emini (market order) this morning with LeoWeb... The
price
> >was about 1090.00 at the time. Sounds simple enough.
> >
> >Hit the submit button. The little box came up "Now Attempting to Connect
to
> >Leo Server". It sat there doing this for about 1 minute without going
> >through. Meanwhile the market was starting to move. Yikes! I canceled
the
> >order and called LFG.
> >
> >They didn't know anything, suggested I call Leo tech support. 
> >
> >After 20 minutes on the phone with tech support we weren't getting too
far.
> >It seems as if somewhere along the internet chain the thing was getting
> >hung up. There was (and still is) nothing they can do about it!
> >
> >Beware
> >
> >
> Windows 95/98 users have a couple of useful tools at their disposal for
> troubleshooting internet problems such as this.  These tools are called
> "ping" and "tracert".  To use these network tools requires you to type
some
> simple commands at the dos prompt. Both ping and tracert can be used with
> any valid host name.  For example the LEOWEB order server host name is
> 205.231.43.200 and the fill server host name is 205.231.43.202.
> 
> Type "PING 205.231.43.200" at the MS-DOS Prompt. If you see a message
that
> says "host unreachable" then the LEOWEB order server is currently
offline.
> Otherwise you will see some messages that show round-trip times for the
> "ping" packets you just sent to the server.
> 
> Now suppose you determined that the LEOWEB order server is up and
running,
> but your "ping" command gave you some strange results like "20 % loss".
> Type "TRACERT 205.231.43.200 at the MS-DOS prompt.  You will then see a
> list of messages showing the names and addresses of every "hop" to the
> remote host and the round-trip times of the packets to/from each one.  If
> any asterisks (*) show up, thse indicate that packets are being lost in
the
> transmission.  Even if the connection is reliable (no asterisks) the
> round-tip times could be unusually large.  This could indicate that there
> is lots of traffic on the "information superhighway" at this particular
time.
> 
>