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I have tried and used several national brands and house brands in the
past.
The worst 2 were a house brand and a national brand (not Compaq)
Compaq's software service/quality depended on the current Compaq policy.
Sometimes they would get things fixed and running quickly, sometimes not. I
could never figure out what the Compaq add-ons did or why they had them.
Dell managed with plain vanilla Windows.
Gateway wouldn't support their own software without charging, even though
the computer was still under warrantee. Hardware support was OK, software
wasn't.
Quantex was a total loss in quality and reliability, and then abruptly went
belly up reneging on their service contracts.
Some private shops do a great job some don't.
About 5 years ago I bought a national brand at a sore similar to CompUSA.
The tech support was terrible even though they were an approved service
center. I now pay for home service for 3 years. Its cheaper and faster than
lugging my computer to a store and leaving it there for several days. It
isn't a perfect solution as you wind up dealing with the cheapest
sub-sub-sub contractor.
Many years ago I was told (anecdotal information, I never checked it) that
there was a law or industry practice, that when a model was discontinued or
a company failed, service and parts continued for 5 years. This seemed to
occur with Studebaker and American Motors cars. It never occurred with
computers. Does anyone know about this rule/practice?
Biggest complaint: Most software tech support is more or less inadequate. It
generally doesn't exist if different parties' software is involved.
Lionel Issen
lissen@xxxxxxxxxxxxxx
----- Original Message -----
From: "kevin miles" <erowis@xxxxxxxx>
To: <metastock@xxxxxxxxxxxxx>
Sent: Saturday, August 25, 2001 1:18 AM
Subject: Re: Computer memory, etc.
> I am in complet accordancd with you Owen.
> I will never buy one of these "name brand" computers.
>
> kevin
>
>
> ----- Original Message -----
> From: "Owen Davies" <owen@xxxxxxxxxxxxx>
> To: <metastock@xxxxxxxxxxxxx>
> Sent: Friday, August 24, 2001 7:41 PM
> Subject: Re: Computer memory, etc.
>
>
> > Shashi Aggarwal marred otherwise excellent comments [ 8-) ]
> > by concluding:
> >
> > > PS: A happy compromise is to buy a national brand at a local
electronic
> > > store e.g. buy a Compaq at your local Best Buy store, etc.
> >
> > Is this really a new message, or has the list server barfed? One of my
> own
> > messages just came through for the second time, maybe two weeks late.
> >
> > Anyway, I just noticed the recommendation of Compaq and can't
> > let it pass. Take a look at alt.sys.pc-clone.compaq before buying
> > one of their systems. Unless things have changed radically in the
> > last couple of years, their proprietary add-ons to Windows are so
> > bug-infested that they make Windows itself look good, and the
> > errors they make build up until you can't use the thing any more.
> > Or so it was with my aging Compaq, which I use as seldom as
> > possible.
> >
> > Worse yet, on that model, though not with others in the same
> > line, there was no way to re-install part of the operating system or
> > otherwise fix things without bombing out all your files. It was go
> > back to the bare hard drive, or live with the problems. And sooner
> > or later, it froze up so badly that living with it became impossible.
> > Because I used the system so rarely, I only had to reinstall all my
> > software four times in two years. I've heard of folks who had to do
> > it eight or ten times in six months.
> >
> > Owen Davies
> >
> >
>
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